The process begins with an intake interview over the phone. This not only allows us to prioritize requests and determine the need for service, but also provides the opportunity to assess an individual’s ability to communicate over the phone. This is of prime importance due to the configuration of our service model, which involves the client phoning the CareGivers office when needing to schedule services and our volunteers confirming with the client prior to the pick up via the phone.

During the interview, our Program Coordinator determines if an individual meets certain eligibility criteria. Factors taken into consideration include the following: is the individual elderly or disabled; unable to utilize public transportation; on a reasonable fixed income; non-medically involved and reasonably able to be transported safely by a volunteer; and the potential client needs to be ambulatory (no wheelchair). Determination to provide service is made on a case-by-case basis.

Upon completion of the phone interview, an information packet including a client agreement form is mailed. The client is asked to read over the contents, sign and then return the agreement form to the office. Once the completed paperwork is received, the client can begin scheduling for services with the Program Coordinator. Due to the fact that services are provided by volunteers, it is necessary to contact the office at least 2-3 weeks prior to needing assistance.